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Forget Making Money!
In the first instance concentrate on saving money. N4B.COM has been advising clients on this process for six years and the advice has ALWAYS been the same. First save money by putting things online that take the load off customer services and other information functions. This will very quickly impact on your bottom line. Once this has been achieved start adding functionality for business users with existing contracts or relationships that makes it easier to do business with your company without talking to people and by providing clients with what they need 24 hours a day, 7 days a week.
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